AMC and Service Call Management
Annual Maintenance Contract (AMC) is an effective and useful web-based Application. AMC management software keeps track of all the information related to contract with multiple product. You can track expiry date of AMC, EMI payment of AMC, due date of payment, track customers’ call and much more. This online based AMC and Call Management Software will send notification to the clients to renew AMC when your AMC is getting expired.
Under the contract product provide service to customer from taking complaint management, email, warranty management, call management and SMS sender which is a very important aspect of customer relationship management. Even your technician can close a call onsite and create digitally field report.
Annual Maintenance Contract (AMC) is an effective and useful web-based Application. AMC management software keeps track of all the information related to contract with multiple product. You can track expiry date of AMC, EMI payment of AMC, due date of payment, track customers’ call and much more. This online based AMC and Call Management Software will send notification to the clients to renew AMC when your AMC is getting expired. Under the contract product provide service to customer from taking complaint management, email, warranty management, call management and SMS sender which is a very important aspect of customer relationship management. Even your technician can close a call onsite and create digitally field report.
AMC and Service Call Management Features
- Admin Dashboard
- Add New Customer
- Write Custom Any Notes Against Customer Date Wise
- Customer Overview ( All Report At A Glance )
- Add Multiple Site/Location Per Customer
- Add New Executive (Service Engg.)
- Add New Product
- Add AMC Terms And Conditions (Multiple)
- AMC Quotation
- Warranty
- AMC Management System
- AMC Report
- Service Call/Complain Management System
- Call/Complaint Report
- Receipt
- Receipt Report
- Send Email Reminder to customers whose AMC are going to be expired
- Conversation with Customer (Facebook Messenger Integrated)
- Customer Can log call and check call status from customer portal
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