Helpdesk Ticketing System
Helpdesk Ticketing System & Customer Support Software
RIBS Helpdesk Ticketing System is a self-hosted, feature packed customer support, ticketing, email management and helpdesk software that does not require any coding or server knowledge to setup.
It can automatically turn emails into tickets/replies and send agent replies made from RIBS Helpdesk Ticketing System as emails. Customers can also create tickets and reply directly from RIBS Helpdesk Ticketing System site.
RIBS Helpdesk Ticketing System Features
Email With Superpowers
Use as email management software, keeping your existing email account and receiving all the functionality.
Emails To Tickets
Automatically turn emails from customers into tickets on RIBS Helpdesk Ticketing and send replies from RIBS Helpdesk Ticketing as emails.
Notifications
Receive notifications via email, browser or mobile on various events, including new ticket, new reply, ticket assigned and more.
Easy Installation
Install RIBS Helpdesk Ticketing easily with no coding or server knowledge in a few minutes with our easy to use installer and documentation.
Reports
RIBS Helpdesk Ticketing will automatically generate reports on tickets, search, article views and more.
High Performance
RIBS Helpdesk Ticketing is lightweight and has lighting fast performance and page load time out of the box.
Optional Envato Module
Envato login, purchase code validation, earnings reports, automatic item importing and more.
Knowledgebase Management
Organize your knowledge base using categories and tags, create articles with a powerful html editor.
Appearance Editor
Change colors, images and text. Manage menus, SEO tags and more, all with a live preview using powerful appearance editor.
Translation Ready
You can translate BeDrive easily from admin area without any need for 3rd party applications or configuration files.
Responsive
RIBS Helpdesk Ticketing is fully responsive and will scale to the size of any device.
Open Source
You will receive full non-encrypted and non-obfuscated source code, so you can modify it (or hire a freelancer to do it for you) in any way you want.
Lifetime License
Pay once and receive a lifetime license. There are no recurring fees.
Documentation
In depth offline documentation included. It Explains everything from installation to the many features.
Social Login
Allow users to login with popular 3rd party sites (facebook, twitter, envato, google).
Professional Design
Pixel-perfect design based on google’s material design guidelines.
Search
Powerful search with multiple integrated providers, including elasticsearch, algolia, mysql and more.
Rich Text Editor
Ticket body uses a rich text editor, that allows file uploads, code formatting, inline images, canned replies, links, undo/redo, drafts and more
Dark Mode
RIBS Helpdesk Ticketing comes with pre-built light and dark themes. You can fully customize them or add new themes via appearance editor.
User Settings
Let users change common settings like their timezone, language, country and more.
Roles
Flexible role system to assign users and agents to teams, organizations, companies and more.
Pages
Create custom pages (like terms of service or privacy policy) with html editor.
Menu Editor
All the menus across the site can be easily edited via drag and drop without any coding knowledge.
RIBS Helpdesk Ticketing System Screenshot
