Helpdesk Software & Knowledgebase

Helpdesk software module manages the work flow of registering, assigning & resolving all service requests and problems reported in a facility or an organization. The full history of actions taken, events, follow-ups, messages exchanged, response times and user feedback can be tracked via the system that helps in analysis and improvement of the helpdesk and call resolution functions.

Computerized Maintenance Management System (CMMS) – Key Features